FAQ's

What payment methods do you accept?

We accept all major debit cards and credit cards. Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple pay, Google pay and Shop pay.

Are your trainers and boots authentic?

We can guarantee that all of our trainers and boots are 100% authentic. If you have any questions about this please contact us direct at thefootballcapsule@outlook.com

How do you rate the condition of your boots?

We pride ourselves on selling new and used good quality and affordable trainers and football boots.

We are honest about our ratings and provide any necessary information. All boots rated 8.5/10 and above are in excellent condition with some general wear and tear. 

Due to selling second hand boots we can only rate the boot aesthetically, we are unable to test and try each boot out so we can not guarantee a life span of any classic or used boots and we do not offer returns/refunds for this reason. If you have any questions regarding the condition or if you are looking for advice, please drop us a message via Instagram (@The_Football_Capsule) or email; thefootballcapsule@outlook.com

Please note: New trainers and football boots will not be rated as they are brand new and have never been used.

Delivery info.

We will dispatch all purchases within 48-72 hours via Royal Mail.

UK - First class signed for £5.49

Europe - Tracked and signed for £15.99

Rest of the world - Tracked and signed £25.99

We will notify you on the day your purchase is dispatched.

Custom charges and import taxes are the responsibility of the buyer. Once your order is shipped, the responsibility to pay fees and taxes will be down to you. If you fail to pay your customs fees, and the item is delivered back us you will be liable for additional shipping fee's to receive your item.

Once your item is shipped and in the hands of your country’s customs, you will need to contact them then regarding any delays or delivery queries.

How do I know if they will fit?

Please refer to the size guide available to you on our website.

Can I find you on social media?

Yes! We are active on Instagram and Facebook. Find us @TheFootballCapsule

We are also on Tiktok! Follow us on: @TheFootballCapsule

Please take a picture of your purchase and tag us, we love to see you all with your new trainers and boots!

What is your refund policy?

In the unlikely event that you are not satisfied with our trainers or boots, we offer returns within 14 days of delivery. Boots must be unworn, undamaged, returned in the same condition and in the original packaging.

If you would like to send your item back, please email thefootballcapsule@outlook.com

We do not offer free returns and it is therefore the customer's responsibility to send the item back to us at their own cost, we advise that returns are sent tracked and we recommend that you keep proof of postage until you receive your refund. Once the item has been received, you will receive a full refund within 7 working days.

Returns will not be accepted for the following reasons;

If you have ordered the incorrect size footwear, we are not to be held responsible.

If there is evidence that the footwear has been worn.

Only regular priced items may be refunded, unfortunately sale items/discounted items cannot be refunded.

The items have been returned after the 14 day period. 

We will be in contact upon receiving the return to confirm or reject the return request.

Please note, sale items and items purchased using a discount code are not eligible for returns or refunds.